Refund Policy
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds will be issued (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
- Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, contact us at retroconsolaif@gmail.com.
Sale items (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at retroconsolaif@gmail.com and send your item to: Calle islas Aleutianas 4 1 H, 28035 Madrid, Madrid, Spain.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when purchased, or if the donor received the order to be shipped to you later, we will send a refund to the donor and he will find out about your return.
Shipping
To return your product, you must mail it to: Calle Islas Aleutianas 4 1 H, 28035 Madrid, Madrid, Spain.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds will be issued (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
- Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, contact us at retroconsolaif@gmail.com.
Sale items (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at retroconsolaif@gmail.com and send your item to: Calle islas Aleutianas 4 1 H, 28035 Madrid, Madrid, Spain.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when purchased, or if the donor received the order to be shipped to you later, we will send a refund to the donor and he will find out about your return.
Shipping
To return your product, you must mail it to: Calle Islas Aleutianas 4 1 H, 28035 Madrid, Madrid, Spain.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.